Patient LoginPerformance Home Medical complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Performance Home Medical does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Performance Home Medical:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Performance Home Medical by phone at 1-866-687-4463 or by email contactPHM@performancehomemed.com.
If you believe that Performance Home Medical has failed to provide these services or discriminated in another way on the basis of sex, race, color, national origin, age, or disability you can file a grievance with:
Holly Charette
VP Compliance and Regulatory Affairs
8300 Cypress Creek Parkway, STE 225
Houston, TX 77070
Phone: 346.781-8283,
Email: contactPHM@performancehomemed.com.
Federal Civil Rights Complaint
In addition to filing a grievance with Performance Home Medical, you may file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F
Washington, D.C. 20201
Tel: 1-800-368-1019 | TDD: 1-800-537-7697
OCR Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.