Patient LoginGeneral FAQs
Find answers to our General frequently asked questions (FAQs). Click the questions below to view the answers. If you have further questions – Contact Us – we are here to help!
How do I become a patient?
Getting started is simple—whether you’ve been referred by your health care provider or are looking to switch respiratory or sleep care providers. We’ll guide you through every step, from setting up your equipment to understanding your therapy.
Our team is here to help every step of the way. Please visit our Contact page and select Customer Service to get started.
What kind of support is available if I have questions or need help with my therapy?
If you ever have questions or need help with your respiratory or sleep therapy, we offer several easy ways to get support. Our team is here to coach you through your therapy—answering questions, helping you stay comfortable, and making sure you get the most out of your treatment.
- Respiratory Experts & Sleep Coaches: Specially trained team members who answer questions, help with mask fit or comfort issues, and share tips to keep your therapy on track.
- Expert Support at Your Fingertips: Connect with a respiratory or sleep specialist from any device—phone, tablet, or desktop—for a telephone consultation, virtual visit, or in-person help at a nearby branch.
- Connected Care Monitoring: Many devices send data automatically, allowing our team to spot issues early and guide you in real time.
- Easy Supply Reordering: Automated reminders and simple online or phone ordering make it easy to stay stocked with the supplies you need.
- Advanced Respiratory Support: Patients on more complex therapies receive personalized coaching, ongoing monitoring, and 24/7 on-call help when needed.
If you need assistance, visit our Contact Us page to connect with a specialist.
What is a sleep coach?
A sleep coach is a specially trained team member who helps you get the most out of your sleep therapy. They provide one-on-one support to:
- Answer questions about your CPAP or BiPAP
- Troubleshoot issues like mask leaks, dryness, or discomfort
- Share tips for better sleep routines and therapy success
- Guide you through equipment changes or new features
Think of a sleep coach as your personal guide to make therapy easier, more comfortable, and more effective—so you can sleep better and feel better. To connect with a specialist, visit our Contact page.
What types of insurance are accepted?
We’re committed to making your care easy to access and simple to manage. We accept most major insurance plans—including HMOs, PPOs, Medicare, and Medicaid.
If you’d like to confirm your plan, check out our state-by-state list of accepted insurance. Still unsure or need help understanding your benefits?
Our team is here to help. Please visit our Contact page and select Billing to connect with our Billing team.
Are the equipment and supplies given to me for a trial period?
The equipment you receive is not a trial. It will be billed to your insurance and processed using your current benefits. Compliance requirements may apply after the first 90 days.
How can I reorder my supplies?
You can easily reorder your insurance-covered supplies all in one place. Our Reorder Supplies Portal makes it simple to stay on track with your therapy and receive the equipment you need, when you need it. Just log in to place your order, and we’ll handle the rest—no need to call or wait.
Need help? Learn more on our Reorder Supplies Portal.
Can I travel with my CPAP device?
Yes! Traveling with your CPAP is easier than ever. Many devices today are designed with portability in mind and can be safely and confidently used while traveling with the right preparation.
Our team can help you:
- Travel confidently with your device
- Pack your device and accessories to meet TSA guidelines
- Manage power needs, adapters, battery backups, and humidifier options
- Understand how altitude and dry environments may affect your sleep
You don’t need to compromise your therapy—or your trip. From camping to red-eye flights, we’ll help keep your sleep on track wherever you go. To connect with a specialist, visit our Contact page.
Can I travel with oxygen?
Yes! Portable oxygen concentrators (POCs) make travel easier than ever. Today’s devices are compact, quiet, and powerful—so you don’t have to worry about heavy tanks or refill stops. Whether you’re walking through the airport or sitting on a plane, POCs are designed to go right along with you.
We support your journey by helping you:
- Select the right FAA-compliant portable concentrator
- Prepare for travel with batteries, settings, and backups
- Provide documentation and prescriptions for airline approval
- Stay comfortable with hydration tips during long trips
From weekend getaways to long-haul flights, you can feel confident your oxygen therapy won’t hold you back. Planning a trip? Visit our contact page to get in touch with one of our experts.
What steps need to be taken if a patient has passed away and equipment needs to be picked up?
Please contact the Customer Service Department at 866.687.4463 or email Orders@performancehomemed.com and we’ll coordinate a pickup and update the patient record with the necessary information.
