Illinois

Performance Home Medical uses MedChat, a chatbot, on this website to help you find information about home medical equipment, supplies, and related services. When you interact with this chatbot, it may collect information that relates to your health. Washington law requires us to tell you what health data we collect, how we use it, and with whom we may share it and to obtain your consent before we do so.

What Consumer Health Data We Collect

When you use the chatbot, we may collect the following categories of consumer health data from your chat inputs and interactions:

• Individual health conditions, symptoms, diagnoses, or treatment information you describe in the chat, including device preferences
• Information about your efforts to obtain health care services, supplies, or home medical equipment
• Any other personal information linked to you that identifies your past, present, or future physical or mental health status

How We Use Your Consumer Health Data

We use consumer health data collected through this chatbot for the following purposes:

• To respond to your questions and provide relevant information about home medical equipment, supplies, and services you request
• To connect you with the appropriate Performance Home Medical staff or service area for follow-up
• To improve the chatbot’s responses and the quality of our services
• To comply with legal obligations, including applicable federal and Washington state laws

Who We May Share Your Consumer Health Data With

We may share consumer health data collected through the chatbot with the following categories of third parties:

• Technology providers who process chatbot interactions, assist with IT infrastructure, data hosting, or customer support, operating under binding contractual obligations to protect your data
• Legal or regulatory authorities when required by law or to respond to valid legal process

We do not sell your consumer health data collected through the chatbot.

Your Right to Withdraw Under Washington Law

After you have provided chat consent, a separate chat pop-up will open. To exercise your right to withdraw chat consent, use the “Withdraw Chat Consent” button located in the bottom-right corner.

For more details about our health data practices, please review our full Consumer Health Data Privacy Policy.

Your Consent Is Required to Continue
Please review and check each box below. Both boxes must be checked to use the chatbot.

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