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When severe flooding affected the Seattle area this past December, hospitals faced the challenge of safely discharging patients who were ready to return home before conditions worsened. For one patient who had been prescribed portable oxygen therapy as an important part of ensuring a safe discharge and continuity of care at home, timely coordination was essential.
Performance Home Medical Account Representative Rebecca Starks received the call and got to work. She connected with the hospital’s discharge planners to understand the situation, then coordinated directly with the patient to confirm their needs and timeline. Once conditions allowed for safe travel, Rebecca personally delivered the portable oxygen device to the patient’s home. The patient was able to continue their therapy without interruption, and the care team had confidence that the transition was handled.
“This is what Patients First means,” Rebecca said. “Our systems and team are built to remove barriers so patients can continue their care at home with ease and confidence.”
This is the kind of work that defines our team at Performance Home Medical. We know that care doesn’t stop at discharge. It continues in the coordination, the communication, and the follow-through that helps patients feel supported from the hospital to home.
For our partners in care—discharge planners, case managers, and clinical teams—we understand that you need a partner who shows up. Someone who answers the phone, solves problems, and treats your patients like their own.
That’s what Patients First looks like in action. It is the standard that our team lives every day.